VA Admin Support

Veterans Administration Project - Admin Support

The Challenge The Department of Veteran Affairs (VA) underwent¬†a comprehensive study to evaluate the quality of customer service across the agency. The effort required multiple meetings, surveys, data analysis, and meetings with VA’s representatives to conduct a detail analysis and develop process improvement strategies to improve service to VA’s constituents. The¬†Solution Identika assisted VA, and the prime on this contract, … Read More

iDataMart – CMMI

IT Support for iDataMart - by Identika

The Challenge iDataMart is a small business contractor managing mission critical projects in the federal government. iDataMart wanted to become more competitive and improve the quality of their software development processes and customer satisfaction. For that reason, they decide to implement a strategy to undertake the effort to become formally appraised (certified) under the Capability Maturity Model Integration (CMMI). Given … Read More